Your Protection
Shipping & Damage Policy
Every piece is fully insured from factory to your living room. Here is exactly what that means.
Shipping Methods
- —Ready-to-ship pieces ship from our Denver warehouse via white-glove freight within 3-5 business days.
- —Made-to-order pieces ship directly from Italy via ocean freight. Estimated delivery: 10-14 weeks from order confirmation.
- —All deliveries include in-home placement, unpacking, and packaging removal at no additional charge.
Freight Insurance
- —Every shipment is fully insured from the moment it leaves the factory until it is placed in your home.
- —Insurance covers damage during ocean transit, customs handling, domestic trucking, and final delivery.
- —Coverage is included in the purchase price — there is no additional insurance fee.
Inspection & Certificate of Completion
- —At delivery, our team will unpack and place each piece. You will be asked to inspect the furniture for any visible damage.
- —Once satisfied, you sign a Certificate of Completion confirming the condition and placement.
- —If damage is found during inspection, note it on the certificate before signing. The delivery team will photograph the damage on-site.
Reporting Damage
- —Visible damage must be noted on the Certificate of Completion at the time of delivery.
- —Concealed damage (discovered after delivery) must be reported within 48 hours by emailing us with photos.
- —Include your order number, a description of the damage, and clear photographs from multiple angles.
Claim Resolution
- —We will respond to all damage claims within 1 business day.
- —For minor damage (scratches, scuffs), we arrange professional repair at no cost to you.
- —For structural damage, we will replace the piece. Replacement production follows standard lead times.
- —If a ready-to-ship replacement is available, we prioritize expedited delivery.
What Is Not Covered
- —Damage caused by improper use, pets, or exposure to direct sunlight after delivery.
- —Normal wear and patina development on natural leather — this is a characteristic of genuine Italian leather, not a defect.
- —Damage resulting from customer-arranged third-party moving or relocation after initial delivery.
Questions about shipping or a damage claim? Contact us directly and we will handle it personally.